What Self-Checkout Can Teach Us About Process Design
A process may feel fast and intuitive to the person who built it. The more revealing test is whether someone else can use it effectively without inheriting the builder’s hidden knowledge.
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When Agreement Comes Too Easily
As AI becomes a trusted thinking partner, Learning and Development professionals may need to value thoughtful disagreement more than ever. Earlier this year, researchers publishing in Science described a behavior they call AI sycophancy. Across a series of experiments, leading language models affirmed users significantly more often than human responders, even when participants described manipulative,…
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AI and the Bucking Bronco
Many organizations are still trying to stay in the saddle. The more interesting opportunities may emerge after AI becomes an ordinary part of work. A few years ago, AI occupied a strange place in organizational conversations. People could see something powerful taking shape, but few seemed confident about what it would become. Demonstrations alternated between…
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Why We Still Want a Human in the Cockpit and What That Means for AI
A weekend flight offered an unexpected reminder that technological capability and human responsibility are not the same thing. As AI continues to reshape work, that distinction may become increasingly important. I spent part of this past weekend traveling. Like most trips, it involved airports, boarding announcements, delayed departures, and several hours in the air with…
